Frequently Asked Questions
Everything you need to know about your SEGA Shop experience
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must still have original tags attached and be in their original packaging to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Yes, SEGA Shop is committed to sustainability and ethical manufacturing. We partner only with suppliers who adhere to fair labor practices and utilize high-quality, durable materials.